Account Support

Fulltime - 40 hours
location Burgas, Bulgaria

Flex IT is the market leader in circular IT hardware and is growing rapidly in the European market. To further substantiate the developments within our organization, we are looking for a new Account Support colleague. If you are looking for a dynamic workplace and want to gain hands-on experience in the vibrant industry of IT Hardware, this may be your opportunity.

Marlene Lopes

Talent Acquisition Business Partner

As Account Support you are a spider in the web. Your days are busy and spent communicating internally with colleagues in different departments and offices to ensure the order process runs smoothly. You are the communication link between the sales and operations department.

Tasks & Responsibilities

Your day follows UK office hours (you start at 10h00 Bulgarian time), and consists of:

  • Process sales orders;
  • Guide the sales process, make sure that internal orders are shipping on time while keeping account managers informed of the status;
  • Advise and support all stakeholders throughout the order process (account management, customer service department, accounts receivable);
  • Assist account managers with questions regarding orders, systems and processes;
  • Manage changes and issues in the order process and helping to find solutions;
  • Proactively verify and chase on delayed orders;
  • Participate and cooperate in improvement plans.

Skills & Competences

  • At least 1 year of work experience in a customer service or a sales support role;
  • You are detail oriented in executing your job, and possess strong administration and customer service skills;
  • You are a strong communicator in both English and Bulgarian;
  • You have an interest in the IT industry and in learning new technical skills;
  • You take ownership and accountability;
  • You are results-driven.

What we offer

  • A flat organization, where what is best for the business is what drives the decisions.
  • A truly dynamic environment, where a bit of initiative and a self-starting attitude gets you everywhere.
  • A platform where your thoughts, ideas (coupled with a bit of elbow-grease) is not only appreciated, but also heard.
  • A no-nonsense environment, where decisions are made.
  • Please note, in this job you will follow UK office hours and holidays.

Our vision at Flex IT is to live and breathe circular. At the end of the day this keeps money in our customers’ pockets and our planet healthier.

apply now!

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