Account Support

Your day follows UK office hours (you start at 10h00 Bulgarian time), and consists of:

• Process sales orders;
• Guide the sales process, make sure that internal orders are shipping on time while keeping account managers informed of the status;
• Advise and support all stakeholders throughout the order process (account management, customer service department, accounts receivable);
• Assist account managers with questions regarding orders, systems and processes;
• Manage changes and issues in the order process and helping to find solutions;
• Proactively verify and chase on delayed orders;
• Participate and cooperate in improvement plans.

• At least 1 year of work experience in a customer service or a sales support role;
• You are detail oriented in executing your job, and possess strong administration and customer service skills;
• You are a strong communicator in both English and Bulgarian;
• You have an interest in the IT industry and in learning new technical skills;
• You take ownership and accountability;
• You are results-driven.

• A flat organization, where what is best for the business is what drives the decisions.
• A truly dynamic environment, where a bit of initiative and a self-starting attitude gets you everywhere.
• A platform where your thoughts, ideas (coupled with a bit of elbow-grease) is not only appreciated, but also heard.
• A no-nonsense environment, where decisions are made.
• Please note, in this job you will follow UK office hours and holidays.

Our vision at Flex IT is to live and breathe circular. At the end of the day this keeps money in our customers’ pockets and our planet healthier.