Head of Services

Fulltime - 40 hours
location Leiden, The Netherlands

Flex IT is the market leader in Circular IT hardware and is growing rapidly in the European market. To further substantiate the developments within our organization and be part of the structuring of our Operations Department, we are looking for a hands-on, proactive, and ambitious Head of Services who will make a difference within the department. Flex IT gives you the opportunity to develop further within the area of services, while making a positive contribution to the ambitious goal of centralizing key activities within the unit and leading a team.

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Person
Person

Kyon Adriaans

Recruiter

Flex IT gives you the opportunity to develop further within the area of Services, while making a positive contribution to the ambitious goal of centralizing key activities within the unit and leading a team.

Tasks & Responsibilities

  • Responsible for service department, which includes set-up, RMA, field support and customer service.
  • Link between the work floor and the Operations office, acting as the main point of contact for the Operations office.
  • Harness your experience in the LEAN way of working, to encourages shared responsibility and leadership, along with continues improvement.
  • Being visible on the work floor, guaranteeing that direct and indirect reports have access to you and your knowledge.
  • Actively manage the fixed / flex ratio of contracted staff to ensure efficiency in both time and money.
  • Workforce management for the fixed / flex ratio of contracted staff to ensure efficiency in both time and money.
  • Actively involving yourself in the preparation of the annual budget process.
  • Checking and approving invoices, budget management for your unit.
  • Remain ultimately responsible for achieving the KPIs.
  • Coach and guide your direct supervisor in his/her role.
  • Proactively tackling (potential) problems and escalations.
  • Participate in operational duties such as final interview assessment of new hires, contribute to the approval of contract renewals, and conducting yearly performance reviews with your team.
  • Take onboard HR related matters in collaboration with HR.
  • Take on Projects and actively contribute in cross-departmental projects, as a Project Leader.
  • Maintain a helicopter overview of your units’ ongoing projects and activities to be reported to the Operations office.
  • The Head of Services directly reports to the Director Operations. The complete Services team number is approximate 40 heads.

Skills & Competences

  • Bachelor’s degree or equivalent ability.
  • At least 5 years of experience in a similar environment and role.
  • Strong communicator, in both Dutch as well as English. With your level of communication, you can bridge the gap between warehouse employees and the business office.
  • Command of the Polish language is considered a plus.
  • Although in a managerial role, you do not shy away from being hands-on, e.g. assisting your team in the daily operation when it is very busy.
  • Experience in working project based, using principles like LEAN and Six sigma.
  • Exceptional planning and organizational skills.
  • You enjoy coaching, guiding and inspiring supervisors to bring their team to the next level.
  • You inspire others by being a role model and leading by example.
  • You always see opportunities for improvement.

What we offer

  • A truly dynamic, no-nonsense environment, where a bit of initiative and a self-starting attitude gets you everywhere;
  • A platform where your thoughts and ideas (coupled with a bit of elbow-grease) are appreciated and heard;
  • In addition to your salary, we offer a profit-sharing scheme, pension scheme, travel reimbursement, laptop, employee discounts, and 27 days of annual leave.

Our vision at Flex IT is to live and breathe circular. At the end of the day this keeps money in our customers’ pockets and our planet healthier.

apply now!

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